Services

You can count on Source Omega anytime for your water fountains and chillers. We pride ourselves on answering your service calls within 48 hours.

Source Omega’s technicians adhere to high standards of safety and security. In addition, we require our technicians to wear latex gloves and hair nets during the cleaning process. After all, you drink from these machines! Our technicians are easily recognizable by their uniforms with their names in the front and Source Omega’s logo on their backs.

Installation Repairs in our workshop Maintenance contract Replacement filters and cartridges Lease-purchase Modification of water dispensers

Maintenance contract

In general, we recommend that water dispensers (with or without bottle) be cleaned every four months.  Certain clients even request a monthly cleaning of their units.  We suggest that water fountains be cleaned annually.

All information pertaining to our clients’ equipment (make, model, serial number, location) is stored in our extensive data base. With this record on hand, we can serve you better by ordering the right part or offering a temporary replacement while your unit is in our workshop.

This data base also contains information on every maintenance visit and allows us to schedule future appointments.  Simply let us know if you would like us to confirm a visit in advance.

To us, maintenance of your unit is much more that the exterior appearance.  The stainless steel reservoir is emptied and cleaned. We use a product called “Sterile” to disinfect water fountains and water dispensers.  This non-poisonous product has been evaluated by Health Canada, as an efficient disinfectant which also dissolves calcium and lime.  In addition, all components of your machine are subject to an extensive verification including filters, parts, faucets and water connections.  Finally we remove all dust from the interior of each unit and check the water temperature.

Lease-purchase

All products on our website are available in inventory. 

Source Omega lease contracts are offered to small and medium enterprises, industry, multi-nationals and governmental organisations.  This turnkey solution involves the lease of a modified dispenser or the modification of several dispensers already in place.

While you reflect on whether a modified dispenser is the best choice for you and your business, Source Omega offers a one week free trial, without any obligation to purchase, of a modified dispenser.

Installation

Upon receipt of your purchase order, we are usually able to prepare a unit and schedule its installation within a week. Installation is included in the purchase of all water coolers. Three hours of installation is usually required with the purchase of a water fountain, and is charged separately.

Repairs in our workshop

At Source Omega, we do our best to repair most models mentioned below, depending on the age of the unit and the availability of replacement parts.  We can also replace a copper reservoir with a stainless steel one, eliminating the metallic taste in your drinking water.

We repair the following brands: Antartika, Cordley, Elkay, Halsey Taylor, Haws, Ebco, Oasis and Sunroc.  The parts that are often replaced include faucets, covers, pressure regulators, thermostats and compressors.

Replacement filters and cartridges

The filters or cartridges need not be replaced at every visit. Replacements are made only when necessary and depend on two principal factors: water quality and the exploitation of the units. As a general rule, however, we recommend changing all three filters annually.

Modification of water dispensers

Modified water dispensers look like bottled water dispensers and provide chilled water, but without the environmental impact of a plastic bottle. They are connected to a water supply and contain a float and a triple filtration system. The system that Source Omega installs includes the following filters:

  • A sediment filter which retains particles in suspension as small as 1 micron
  • A softener filter which removes the calcium from water that causes lime deposits, a milieu ideal for bacterial formation
  • A carbon filter to remove the taste and odour of chlorine
  • Additional filters may be installed depending on the quality of your water.

We use durable copper tubing to connect the unit to the existing plumbing. Ideally, the water fountains or dispensers should be installed near a water source (example coffee corner, bathroom or cafeteria).